Shipping

DHL Express or FedEx

• Denkovi Team will select the best shipping option for your order - DHL Express or FedEx
• Shipping cost depends on your address and order's weight. The prices are described in the table below in USD. Our webstore's shipping selection screen displays all available options during checkout, typical transit times and the prices. To see the shipping charges to your specific location, put the items you want to buy in your shopping cart, then proceed to checkout. Exact shipping charges are calculated and shown after you have entered your address information and before you submit your order.
• Incotemrs: DAP. The customer is responsible and have to pay customs duties and other fees related to customs clearance in their country.
• Only for US customers, Incoterms are DDP with customs duties paid.
• Exclusions:
  • Russian Federation - we do not ship parcels.
• Delivery time: Usually 1-5 business days (does not include customs clearance delays if any)
• Tracking:
  • DHL Express - http://www.dhl.com/en.html
  • FedEx - https://www.fedex.com/en-us/tracking.html
• Shipping costs are shown below in the table:

DHL ECONOMY SELECT

• The price is fixed per order - 29.00 USD
• Shipping destinations: European Union, Albania, Switzerland, Serbia, Norway, North Macedonia, Turkey, United Kingdom (Zone 1);
• Exclusions:
  • Russian Federation - we do not ship parcels.
• Delivery time: Usually 4-6 business days (does not include customs clearance delays if any)
• Tracking:
  • DHL Express - http://www.dhl.com/en.html
• Incotemrs: DAP. The customer is responsible and have to pay customs duties and other fees related to customs clearance in their country.

Additional information - valid for all shipping methods

• Every item is shipped from our facility which is located in BULGARIA, EUROPE
• Handling time: up to 3 business days (for larger orders - please contact with us)
• If the shipping company didn't manage to find you at the indicated address, you should contact with them either to arrange redelivery, either to pick-up from their office
• Tracking number is available for all shipping options
• You will receive confirmation on your ordering email once the order is shipped
• For all shipping options signature is required up on receiving the order
• Additional custom delays may appear for countries outside European Union
• Additional custom duties may appear in case your country is out of European Union - you can contact with the corresponding shipping carier in your country for that.
• Incotemrs: DAP. The customer is responsible and have to pay customs duties and other fees related to customs clearance in their country.
• Only for US customers, Incoterms are DDP with customs duties paid.
• In any case of problems during receiving - you can contact with us and we will try to help