Q: I need some item/product but it is not in your store. Can you provide it ?
A: All the products we can provide are located in our site. If you don't see it then we don't have it.
Q: Is it possible to declare lower value when shipping?
A: Actually it's not. We always declare the real value.
Q: How can I reach the technical support?
A: You can send an email to firstname.lastname@example.org. It is recommend to do it from the email address you used for purchase in order skip the initial verification.
Q: Is all the information available in the web site for free download ?
A: About 90% of the information is available for direct download. The rest (like some documentations and software examples) is sent automatically from our system to your ordering email within 24 hours after the shipping of your order.